VoltIQLast updated: 29 June 2026
Step 1 — Talk to us
Email complaints@voltiq.examplewith your business name, contact details, and a description of the issue. We acknowledge complaints within 2 business days and aim to resolve them within 21 days.
Step 2 — Internal escalation
If you are not satisfied with the initial response, ask for the matter to be escalated to our Head of Operations. We will provide a written outcome within a further 10 business days.
Step 3 — Independent escalation
Retailer disputes (billing, supply, connection)
Contact the Energy Ombudsman in your state or territory:
- NSW — EWON: ewon.com.au
- VIC — EWOV: ewov.com.au
- QLD — EWOQ: ewoq.com.au
- SA — EWOSA: ewosa.com.au
- WA — EWOWA: ombudsman.wa.gov.au
- ACT — ACAT: acat.act.gov.au
- TAS — Energy Ombudsman Tasmania: energyombudsman.tas.gov.au
Privacy disputes
Office of the Australian Information Commissioner (OAIC): oaic.gov.au.
Consumer law disputes
Your state or territory fair trading / consumer affairs office, or the ACCC at accc.gov.au.
This page is maintained by VoltIQ Pty Ltd as editable customer-facing content. It is not legal advice and does not replace independent professional advice. Replace placeholder details (ABN, addresses, contact emails) with your organisation's verified information before relying on this content publicly.