VoltIQ

Legal

Privacy Policy

VoltIQ is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we handle your personal information.

Last updated: 29 June 2026

1. What we collect

  • Identity & contact: name, email, phone, business name, ABN, role.
  • Site & usage data: site address, NMI, postcode, tariff type, historical consumption, demand profile.
  • Documents: electricity and gas bills you upload.
  • Account & technical: authentication identifiers, log/IP, device, app interactions.

2. Why we collect it

  • To compare retailer offers and produce recommendations.
  • To run tenders and negotiate contracts on your behalf (under a signed LOA).
  • To manage renewals, reminders and ongoing contract administration.
  • To comply with legal obligations and resolve disputes.

3. How we collect it

Directly from you (forms, uploads, account activity); from retailers when you authorise us via a Letter of Authority; from publicly available retailer plan information; and from cookies/analytics where you have consented.

4. Who we disclose to

  • Energy retailers we approach on your behalf during tendering.
  • Service providers that help us operate the platform (cloud hosting, database, authentication, AI document extraction, email delivery, analytics).
  • Professional advisers, regulators, or courts where legally required.

5. AI processing

Uploaded bills are processed by an AI extraction model to read tariff and usage details. We instruct providers not to use your content to train their models. The extracted fields are stored against your account and visible only to you and authorised VoltIQ staff.

6. Overseas disclosure

Some of our infrastructure and AI providers process data outside Australia (including the United States and the European Union). We take reasonable steps to ensure overseas recipients handle your information consistently with the APPs.

7. Storage and security

Personal information is stored in access-controlled cloud infrastructure with encryption in transit and at rest. Bill files are held in a private storage bucket accessible only to the owning account. We restrict staff access on a need-to-know basis.

8. Retention

We retain personal information while your account is active and for up to seven (7) years after closure to meet tax and contractual record-keeping obligations, then securely delete or de-identify it.

9. Your rights

You may request access to or correction of your personal information at privacy@voltiq.example. You can delete uploaded bills and close your account from your dashboard.

10. Cookies and analytics

We use essential cookies for authentication and may use analytics to improve the product. You can control cookies in your browser. We do not sell personal information.

11. Direct marketing

We only send marketing communications with your consent (express or inferred under the Spam Act 2003). Every marketing message includes an unsubscribe option.

12. Complaints

Contact us first at privacy@voltiq.example. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

This page is maintained by VoltIQ Pty Ltd as editable customer-facing content. It is not legal advice and does not replace independent professional advice. Replace placeholder details (ABN, addresses, contact emails) with your organisation's verified information before relying on this content publicly.